IT Support Specialist
Essential Duties and Responsibilities
- Monitor and respond to the Help Desk Ticketing System to provide daily technical support to all members of the organization, and analyze and report on Help Desk performance
- Work with end-users and technology vendors to troubleshoot hardware, software, and connectivity issues
- Perform equipment maintenance as necessary
- Provide end-user assistance including training, documentation, and equipment / event setup / takedown
- Image / reimage laptops and desktops, including transferring data from previous device and installing additional software and settings as needed
- Maintain accurate inventory and reports of equipment
- Prepare, document, and work with vendors to recycle / dispose of retired equipment
- Responsibility for maintaining an up-to-date inventory of the organization’s technology assets utilizing the existing inventory tracking base
- Troubleshooting and providing support to employees for various online resources and applications
- Provide technical support that includes support of audio-visual equipment and other technical requirements of an educational technology center
- Completing tasks / projects assigned or requested by the Director of Network and Support Services
- Working collaboratively as part of a team and with a variety of hardware and software vendors, including printers, copiers, and manufacturer warranty repair technicians
Skills and Abilities
- Ability to clearly communicate technology solutions in a user friendly, professional manner to all employees
- Highly organized with a detail-oriented approach to work
- A demonstrated commitment to teamwork and collaboration
- Excellent technical, troubleshooting, and customer service skills
- Experience problem-solving and troubleshooting computer hardware, software and related equipment such as printers, and various wireless devices
- Motivated to learn, share and take on new challenges
Qualifications
Bachelor’s Degree in Computer Science or in a related field with a minimum of 1-2 year’s experience in a similar position. Exceptional interpersonal and oral and written communication skills.
Google Apps, Comp TIA A+, and / or other industry certifications are preferred.
Previous experience in an educational environment is a plus