Network Engineer

Network Engineer – key member of an assigned support team, reporting directly to Senior Engineer of a Secure Managed IT Services company based in Winter Park, FL.

Abilities and Experience

• Strong experience and/or educational background in information technology and its application in the business world.
• Advanced skills in designing, installing, maintaining and trouble-shooting wired and wireless local area Ethernet networks including switches, routers, wireless access points, firewalls, VLANs, QoS, VPNs, and systems monitoring with an emphasis on information security and enterprise equipment.
• Strong skills in designing, installing, maintaining, optimizing, and trouble-shooting wide area networks via VPNs or carrier-provided services.
• Some skills in supporting Windows-based servers such as domain controllers and file servers.
• Some skills in supporting cloud computing platforms (e.g. AWS & Azure) both as an integrated part of a network and as a network stand-alone platform.
• Additional skills related to VoIP phone systems or Linux operating systems a bonus.
• Strong, consistent approach to planning, managing system change, communicating, prioritizing and documenting in a multi-tasking environment.
• Ability to develop and implement mid to low level projects using a project management methodology.
• Strong written and oral communication skills, specifically the ability to communicate technical information to non-technical personnel with a non-confrontational, courteous and professional manner.

Duties and Responsibilities

• Member of a team of individuals responsible for the secure, reliable, and cost-effective use of IT for medium and small organizations.
• Responsible for planning, resolving and documenting service tickets, TechAdvantages (system surveys), annual IT client strategy meetings, client onboarding, and other assigned projects.
• Assist clients over the phone and in person with IT-related issues, including software, hardware, and network diagnostics along with services from vendors and applying and documenting corrective measures.
• Responsible for mid and high range client support issues, with assistance from Level One Support Desk Administrator and Senior Engineer.
• Responsible for developing and implementing mid and low range projects assigned to the team; including documentation, project plans, and carrying out tasks.
• Assist Senior Engineer with developing preliminary TechAdvantage (and other project plans) results and recommendations; including any research, calculating labor/material quotes, and initial outlines.
• Assist Senior Engineer in maintaining proper Technical and Customer Service SLAs with clients assigned to their support team.
• Responsible for timely reporting of time and maintaining a personal daily billable rate of 65%.
• Responsible for keeping all client documentation up-to-date and ensuring that it meets corporate policy.
• Responsible for providing assistance to and requesting assistance from Senior Engineer and Level One Support Desk when necessary.
• Observes and accommodates to a reasonable degree others’ preferences, especially client’s preferences, for methods of communicating and interacting. Is respectful of other’s opinions and constructive in all encounters.

Interested Candidates email resume to Patti Rader prader@avancent .com